fg65 Privacy Policy

1 Introduction & Scope

fg65 is a safe and reliable online gaming platform for users in Bangladesh. We place the highest importance on your personal privacy and are committed to protecting your information. This Policy applies to our website, applications, and all related services.

When you register on the fg65 platform, log in, or use any of our services, you consent to the collection, processing, and use of your information in the manner described in this Privacy Policy.

2 What Information We Collect

fg65 collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account or use services on fg65, you may be asked to provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details — such as your bKash, Nagad, or Rocket account number

2.2 Information Collected Automatically

When you use the fg65 platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Login history and session duration
• Gaming activity and transaction details
• Information collected through cookies and similar technologies

3 Purpose of Data Use

fg65 uses your information only for specific and legitimate purposes. We use your information to:

• Create accounts and verify identity
• Process deposits and withdrawals
• Provide gaming services and promotional offers
• Prevent fraud and ensure account security
• Meet legal obligations
• Provide customer service and support
• Improve platform quality and enhance user experience
• Ensure responsible gaming

4 Data Disclosure & Third Parties

fg65 may share your information with third parties on a limited basis in specific circumstances. This is governed by strict rules and policies.

4.1 Service Provider Partners

fg65 works with trusted partners for activities such as payment processing (bKash, Nagad, Rocket, and bank transfers), technical support, and anti-fraud services. These partners are given access only to the minimum information necessary and are required to comply with our privacy policy.

4.2 Legal Obligations

We may disclose information when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we always disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a change in business ownership or a merger, user information may be transferred. In such circumstances, fg65 will notify you in advance and your rights will be protected.

5 Data Protection & Security

fg65 uses advanced technology and methods to keep your information secure.

5.1 Encryption

All your information is protected by SSL encryption. Industry-standard encryption technology is used for storing and transmitting personal data and financial information.

5.2 Access Control

Only authorized personnel can access your information, and only to the extent necessary to perform their duties. All access activity is recorded and reviewed regularly.

5.3 Fraud Prevention

fg65 maintains automated monitoring systems to prevent unauthorized access to accounts. If suspicious activity is detected, immediate action is taken and you are alerted.

6 Cookie Policy

The fg65 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve website functionality.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and process payments. Without these cookies, the platform cannot function properly.

6.2 Performance Cookies

These cookies help us understand how users are using the website. We use this information to improve the platform's speed and usability.

6.3 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may prevent you from using certain features of the platform.

7 Data Retention Period

fg65 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or contract enforcement.

Financial transaction data is retained for the period prescribed by applicable law. Once the required period has ended, data is securely deleted or anonymized.

8 Your Rights

As a user of fg65, you have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. Contact our support team to request this information.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes. In particular, you can withdraw your consent to marketing communications at any time.

9 Age Restrictions & Protection of Minors

fg65 services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. If it becomes known that a minor's information has been collected, we will delete it immediately and close the associated account.

A note for parents — if you believe your child has created an account on fg65, please notify our support team immediately.

10 Payment Information Security

fg65 ensures the highest level of security for financial transactions. All transactions made via bKash, Nagad, Rocket, and bank transfers are protected by industry-standard security technology.

We do not store any full payment card numbers or PINs. Partners who assist with payment processing are required to follow strict security standards and are audited regularly.

11 International Data Transfers

fg65 primarily serves users in Bangladesh. In some cases, information may be processed in other countries for technical operational purposes. For any such transfer, we ensure that your information remains protected in accordance with the standards described in this Policy.

12 Policy Changes

fg65 may update this Privacy Policy as needed over time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

If you continue using the platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

13 Responsible Gaming & Privacy

fg65 makes responsible gaming its highest priority. To this end, we monitor your gaming activity and provide support when needed. The sole purpose of this monitoring is your well-being, and it is never shared with third parties.

Information related to setting gaming limits or self-exclusion is used, with your consent, only for responsible gaming initiatives.